Contact Primary Story Support
Whether you need a hand with billing, have questions about your child's reading experience, or want to share feedback, we're all ears. Drop us a message and we'll reply as soon as possible.
How Can We Help?
Quick answers to common support questions
Click 'Forgot Password' on the login page. Enter your email address and we'll send you a secure reset link. The link expires after 24 hours for security.
Go to Account Settings > Reset Parent PIN. We'll send a verification email to confirm your identity, then you can create a new PIN. This ensures only you can access parent controls.
Log in to your account and go to Settings > Subscription. You can upgrade, downgrade, or cancel from there. Changes take effect immediately, with prorated billing for upgrades.
First, check your internet connection and try refreshing the page. If issues persist, clear your browser cache or try a different browser. Contact info@primary-story.com if problems continue.
Email us at info@primary-story.com for fastest response (typically within 24 hours). You can also use the contact form on this page. Premium subscribers get priority support.
Yes! We offer a 30-day money-back guarantee. Contact info@primary-story.com within 30 days of your purchase for a full refund, no questions asked.
Go to Parent Settings > Child Profiles, select your child, and adjust their year level. The AI will automatically adapt future story difficulty to match the new setting.
For security, we require email verification before you can create stories or access premium features. Check your inbox (and spam folder) for the verification link.
Still have questions?
Contact Support